Privacy Policy

1. Introduction

This Privacy Policy describes how QBI collects, uses, discloses, and safeguards personal information in connection with qualitybotanicalimports.com, online payment pages, customer and supplier communications, and related business operations.

QBI primarily serves businesses, formulators, manufacturers, sourcing teams, commercial R&D programs, distributors, brands, and other professional purchasers.

QBI Products are supplied as raw materials for formulation, research, development, and further manufacturing and are not offered as finished consumer products.

2. Information We Collect

Information You Provide

Depending on how you interact with QBI, we may collect:

• Name and contact information
• Company or organization name
• Job title or business role
• Email address and telephone number
• Billing and shipping addresses
• Tax or resale-exemption information
• Products and quantities requested or purchased
• Order, shipping, and transaction information

When you submit a Purchase Inquiry, Request Specs & Sample form, CoA request, or other inquiry, we may also collect information you voluntarily provide concerning:

• Intended formulation or application
• Target standardization or specification
• Development stage
• Evaluation and commercial quantities
• Testing or documentation requirements
• Commercial timeline
• Delivery destination
• Other technical or purchasing requirements

We may retain correspondence and other communications exchanged with customers, prospective customers, suppliers, laboratories, service providers, and business partners.

Payment and Transaction Information

When you make an online payment, payment information is submitted to third-party payment service providers, including Zoho and applicable payment-processing partners.

QBI does not ask customers to send full payment-card credentials through ordinary email, Purchase Inquiry forms, or sample-request forms.

QBI may receive transaction-related information from payment providers, including payment status, transaction amount, transaction identifiers, refunds, disputes, fraud or verification results, billing information, and other records necessary to administer a transaction.

Information Collected Automatically

When you visit QBI's website, certain technical and usage information may be collected automatically by QBI's website platform or service providers.

This may include:

• IP address
• Browser, network, and device information
• Approximate location derived from IP address
• Referring pages or traffic sources
• Pages viewed
• Clicks and internal navigation
• Scrolling and interaction information
• Timestamps and session information

QBI's website is hosted by Squarespace, which may process information necessary to operate, secure, troubleshoot, and analyze use of the website.

3. How We Use Personal Information

QBI may use personal information to:

• Respond to inquiries and requests
• Evaluate sample and CoA requests
• Prepare quotations and commercial offers
• Process and fulfill purchases
• Process payments, refunds, and transaction disputes
• Coordinate shipping and delivery
• Communicate about inventory, specifications, testing, documentation, and lead times
• Provide CoAs, specifications, safety information, and related documents
• Evaluate purchaser and transaction information for fraud, security, compliance, or other legitimate business risks
• Maintain customer, supplier, accounting, tax, inventory, and transaction records
• Respond to product claims or customer-service inquiries
• Operate, secure, troubleshoot, and improve our website and business systems
• Protect QBI, our customers, suppliers, and others against fraud, misuse, security threats, or unlawful activity
• Comply with legal, tax, accounting, regulatory, and contractual obligations
• Enforce our agreements and policies
• Communicate relevant Product, availability, or company information where permitted by law

You may opt out of non-essential marketing communications using an unsubscribe mechanism provided in the communication, where available, or by contacting QBI.

4. Payment Processing

QBI uses third-party business and payment infrastructure, including Zoho services and applicable payment-processing partners.

When you complete a payment through a third-party hosted payment page, information necessary to process the transaction may be processed by the payment provider and applicable banks, card networks, financial institutions, fraud-prevention providers, and other payment ecosystem participants.

Such providers may process information for payment authorization, settlement, fraud prevention, verification, chargeback handling, regulatory compliance, and related payment operations.

Information provided directly to a payment provider may also be governed by that provider's privacy notice, terms, and independent legal obligations.

5. Cookies and Website Analytics

QBI's website and the service providers supporting it may use cookies and similar technologies for essential website functionality, security, preferences, fraud prevention, and analytics.

Necessary cookies may be used to securely operate and deliver the website. Depending on QBI's site configuration and your consent preferences, analytics and performance technologies may also be used to understand website traffic and interaction.

You can control many cookies through your browser settings. Blocking necessary cookies may affect website or payment-page functionality.

Where a cookie-preference or consent tool is displayed, you may use that tool to manage the preferences made available through it.

Third-party payment pages or other services reached through links on the QBI website may use their own cookies and similar technologies according to their own policies.

6. How We Disclose Personal Information

QBI may disclose personal information where reasonably necessary to operate our business and complete transactions, including to:

• Website and technology providers, including website hosting, cloud software, email, business-management, cybersecurity, and analytics providers such as Squarespace and Zoho.
• Payment and financial-service providers, including payment processors, banks, card networks, fraud-management providers, and related participants.
• Shipping and logistics providers where information is necessary to ship, deliver, track, import, export, or resolve issues with an order.
• Laboratories and technical service providers when reasonably necessary to coordinate testing, documentation, or other services related to a commercial project.
• Professional advisers and business service providers, including accountants, attorneys, insurers, consultants, and other providers supporting QBI's operations.
• Governmental, regulatory, or legal recipients when required by law, subpoena, court order, regulatory request, or other lawful process, or where reasonably necessary to protect QBI's rights, safety, property, customers, or operations.
• Parties to a business transaction in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable law.

7. Data Retention

QBI retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.

This may include transaction fulfillment, customer and supplier relationship management, accounting and tax recordkeeping, fraud prevention, dispute resolution, contract enforcement, product and lot traceability, and compliance with legal obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal or contractual requirements.

When information is no longer reasonably required, QBI may delete, anonymize, aggregate, or securely retain it as required or permitted by law.

8. Data Security

QBI uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment system, email service, network, or method of electronic storage can be guaranteed to be completely secure.

Customers and prospective customers should not transmit passwords, full payment-card credentials, medical information, unnecessary sensitive personal information, or highly sensitive proprietary information through ordinary website inquiry forms or unencrypted email.

9. Privacy Choices and Rights

Depending on where you reside and the law applicable to QBI, you may have rights concerning personal information maintained about you.

These may include rights to request:

• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information concerning how personal information is used or disclosed
• Other rights provided by applicable privacy law

To submit a privacy request, contact: sales@qualitybotanicalimports.com .

QBI may need to verify your identity or authority before processing a request.

Certain information may be retained or excluded from a request where permitted or required by law, including records necessary for accounting, tax, fraud prevention, security, contractual, transaction, dispute-resolution, or other legal purposes.

Opting out of non-essential promotional communications does not prevent QBI from sending transactional or operational communications concerning an inquiry, order, payment, shipment, documentation request, or existing business relationship.

10. Children's Privacy

QBI's website, Products, purchasing services, and payment pages are intended for adult professional and commercial purchasers and are not directed to children.

QBI does not knowingly solicit personal information from individuals under 18 through its purchasing services.

If you believe a minor has provided personal information to QBI inappropriately, please contact us so that we can evaluate and address the matter.

11. Third-Party Websites and Services

QBI's website may contain links to payment pages, laboratories, carriers, publications, service providers, or other websites operated independently by third parties.

QBI does not control the privacy or security practices of independent third parties. Information you provide directly to another organization may be governed by that organization's own privacy policy and terms.

12. International Users and Data Processing

QBI is based in the United States and works with service providers and commercial partners that may operate in multiple jurisdictions.

If you access the QBI website or communicate with QBI from outside the United States, personal information may be processed or stored in the United States or other jurisdictions in which QBI's service providers operate.

Privacy protections and legal requirements may differ between jurisdictions.

13. Changes to This Privacy Policy

QBI may update this Privacy Policy periodically to reflect changes in our business operations, website, service providers, payment methods, technology, or legal requirements.

The current version will be posted on this page and identified by the “Last Updated” date above.

14. Contact Us

Questions or requests concerning this Privacy Policy or QBI's handling of personal information may be sent to: